The Web Hosting Guru’s Blog

As the new client services manager of midphase I would like to say I think outside the box. I’m a guru in my own right. I started at midphase in late 2005 when there were three people taking all the calls. I helped develop the billing department in late 2006 when we realized we were growing by leaps and bounds. In 2007 I took on many more hats as I learned more of how the business ran on a day to day basis. Even with my network administration background I was happy to not to take on the role as a server administrator. I have a passion for website design and helping customers find the right solutions.

I currently am working on helping customers when they need someone to give them that personal touch. I usually point customers in the right direction such as the correct upgrade, the correct way to install wordpress for a subdomain, or get them in touch with someone in the right department who I know will be their new point of contacct when they have questions.

A web hosting company or any other company for that matter should never forget the personal touch. There are customers I have established a relationship over the years that know when I say I will take care of something I will. These are the same customers who call me when they have problems and know that when I tell them I don’t know how long it will to fix a problem but I will keep them posted believe that I will do so.

When you are having server issues your phone is going to ring off the hook. It doesn’t matter if they haven’t called you in three years, they still want to know what’s going on. That is why we have a status blog. We try to make sure our customers are informed, even if they can’t reach us through the phone because of hold times, even if they can’t send us an email because their site is down. We try to instill in our employees that honesty is the best policy. Its ok to say you don’t know but as soon as we do the information will be available here…

Perspective. Yes, I’m technically inclined. In fact, some of my customers know how to use their account in ways I never thought of.

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