Reinvent the wheel
Wordpress has great features for blogging. You can write your own php and embed the code into your theme or you can install and activate other plugins some developers have written. When customers call me about web design dometimesbi have to point them in the right direction instead of writing just about the same code and reinventing the wheel.
Sometimes as a provider of services it is better to point the customer in the right direction.
When searching for a webhosting company you should see what resources they have. Are they easy to get to? Are they targeted towards your level of expertise? I believe that in order to give tech support you have to be able to gain a customers perspective. For example I know how to set up domains and email accounts in our control panel, but I didnt the first day I started my job three years ago.
Does your tech really understand what your website means to you? Even if your site has a picture of your two dogs, or you only use your email to talk to your sister, your website should be as important as the next persons website. When you have problems does your tech support have empathy or are you just another call? Yes, there could ne downtime for any number of reason, I try to make sure I can point a customer to where we will be posting updates about the situation, or I take down thier ticket number and keep an eye on the situation.
Is there someone who knows how to use this? While there are a lot of open source applications the most used tools should be things your tech support should know about. For example I have a passion for wordpress I am the go to guy when customers have questions about wordpress such as plugins, where to get themes or transferring an account from wordpress.com to a hosting account.
Your offering 24 hour support?
24 hour support Is exactly that. Check the hosting providers website for normal hours of operation such as when you have billing or sales questions. Support is the most important department to you as a customer. Typically a customer will contact support for the first two weeks of thier account and if there are server issues. On average customers only call billing or sales about three times a year.
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By: solarbluseth
web hosting guru
